There are many factors that can keep a computer from accessing our internet. So that we can help you resolve the issue quickly, feel free to submit a ticket.

It may take us awhile to get to you, so here are the 2 most common issues:

 

  • Is the WiFi switch on?

Look on the side of the computer or on the keyboard and ensure that the switch did not get turned to off.

 

  • Is the computer on the correct wireless network? 

ACSchools is for BYOD and ACSecure is for district owned computers. If it is a district/school owned computer and you do not see the option for ACSecure, then please submit a help desk ticket so that we can configure this for you.