There are many factors that can keep a computer from accessing our internet. So that we can help you resolve the issue quickly, feel free to submit a ticket.
It may take us awhile to get to you, so here are the 2 most common issues:
Is the WiFi switch on?
Look on the side of the computer or on the keyboard and ensure that the switch did not get turned to off.
Is the computer on the correct wireless network?
ACSchools is for BYOD and ACSecure is for district owned computers. If it is a district/school owned computer and you do not see the option for ACSecure, then please submit a help desk ticket so that we can configure this for you.